Key Account Manager (Operations), 4 to 9 years in Mumbai

Job Description

• Onboard new doctors, hospitals onto the platform
• Structured follow-ups to ensure Doctors are on boarded on the platform and using the product
• Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns
• Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
• Doctor backed view on the platform and digital engagement and suggest further improvements
• Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform
• Ensure platform awareness among doctors and offer quick issue resolution
• Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
• Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
• Co-ordinate with product team, do testing of new product launches
•  Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
• Assist product team to understand customer problems, reproduce them and fix them