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01 Aug 2024

HJiX

Manager - Internal Assurance, 5 to 8 years in Gurugram

Company Logo Max Life Insurance Company Limited

Gurugram

6-8 Years

Internal Audit, Operational Excellence, Assurance, Internal Control, Continuous Improvement, Process Improvement, Lean Six Sigma, Process Review, business process, Business Improvement, Business Excellence, Process Audit, Business Process Re-Engineering

Job Description

Position: Manager - Internal Assurance
Qualification: B.com,M.com
Experience: 5 to 8 years
Location: Gurugram


Job Description

Role & Responsibilities:

Process Diagnostics:

1. Ensuring regular review of SOPs by management through a work-flow driven governance.
2. Ensure all SOPs/Process flows are saved in BPM repository at all times.
3. Publish quarterly dashboards to track and report SOP documentation status.

Process Assessments:

1. Conduct process assessments as per the approved framework to identify strengths, weaknesses, and areas for improvement.
2. Contribute to creation of plan and strategy of process assessments.
3. Review process documentation, metrics to measure and monitor process performance, people enablement process and improvement/automation initiatives.
4. Recommend changes and enhancements to streamline workflows, increase efficiency, eliminate non-value-added activities, mitigate risks, automate processes, enhance customer experience.

Stakeholder Engagement:

1. Work with process owners to understand process, identify gaps and develop and agree on action plans to improve the processes.
2. Collaborate with cross-functional teams to gather insights related to process changes, and update about the outcome of process diagnostics.
3. Structured engagement with process owners for update on diagnostics and process assessments and seek inputs and feedback.

01 August 2024

HJiX

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